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Toggle navigation Search FAQ -- Account Action Another action Something Another action Something Separated link -- Logout Helpdesk@SCTECH Internet Issues: We are currently experiecing Internet issues. Our ISP is currently working to resolve the issue. Last Updated: 09/21/2020 @ 8:30am -- Information Technology IT Support Submit a Support Ticket Submit New Employee Form (HR Only) -- Submit Employee Action Form (HR Only) View Ticket Status Contact the Helpdesk Technology Services -- FAQ - Keep IT Simple Banner 9 Training Click to Chat -- Facilities & Operations Facilities & Operations Support Submit a Support Ticket Submit a College Vehicle Request Submit a Room Reservation Submit a Parking Permit Request Submit a Key Card Request Relocation Request Form View Ticket Status Distance Education DE Support Submit a Support Ticket View Ticket Status Contact the Helpdesk FAQ - Keep IT Simple Institutional Effectiveness IE Support Submit a Support Ticket View Ticket Status Contact the Helpdesk IE Policies Institutional Effectivness Services Tech Guides -- SCTC Guide to Working Remotely Print Last Updated: 3/18/2020 This guide covers the technology you need to create a successful work environment during an emergency situation. If you need support, please submit an IT Help Desk ticket by visiting https://helpdesk.sctech.edu . View Links and Resources Be prepared to work remotely From a technology perspective, working remotely can be quite similar to working in the office. We recommend you prepare in advance in order to make sure these options work for you before you actually need them. It is a good idea to go ahead and test your access to online resources at home before the need arises. If you need support, please submit an IT Help Desk ticket. Have the right equipment Consider the equipment you may need, including a computer, display, docking station, mouse, keyboard, and work area. Tablets and cell phones can be useful but not adequate standalone equipment for working remotely. If you use a SCTC laptop: Test it at home before you need to telework. If you have not used it recently, submit a helpdesk ticket to ensure the passwords are in sync and your system is updated. If you plan to use your personal computer: The operating system should be reasonably recent (e.g. Windows 10, macOS Mojave) to ensure software compatibility and security protection. Quality internet connection: At a minimum, your internet plan should run at 15 mbps download speeds to prevent common connectivity issues. Using College equipment at home: If an employee needs to use College equipment at home, they should consult with their supervisor to request those needs and to ensure all College procedures are followed. Have the right access In most situations, College employees should be able to access College resources to perform your job duties. However, some applications will require additional access. VPN Access: VPN (Virtual Private Network) access allows you to remotely connect to College resources that are available on campus only. Some of the applications include: Banner INB Network drives Remote desktop access Jabber aXs Note: When you are connected to VPN, your web access is monitored and filtered just as it would be on campus. Applications available via the Internet: Banner Web Degree Works Office 365 (Email, Word, Excel, PowerPoint, etc.) Blackboard College Web Sites Communicate and collaborate The main differences between working in the office and teleworking may relate to how you and your colleagues communicate and collaborate. These tools connect you remotely so your work can continue uninterrupted. WebEx: SCTC's primary business tool for remote collaboration, meetings and video conferencing. OneDrive: Cloud storage is provided to all SCTC employees. OneDrive is available via Office 365. Cloud storage allows you to securely access your files from home and it allows you to share files with colleagues. Outlook Email: You can use Office 365 to remotely check your email via the web. It can be accessed at https://portal.sctech.edu . Office 365: Online and desktop versions are available to all employees via Office 365. Visit our Office 365 portal ( https://portal.sctech.edu ) to use online versions of Word, Excel and PowerPoint or click on the Download link to install the desktop version one your computer. Webcam, headset, and microphone: Most laptops will have a webcam and headset built-in. If a headeset needs to be purchased, any headset with a microphone built-in will work. If you need a webcam, make sure it is HD quailty and has a microphone built-in. The IT department recommends the following items that are available on the Staples State Contract or from other vendors: Headset: Logitech H340 Webcam: Logitech C270 Teaching and learning The College uses Blackboard to deliver classes and class content. If you do not currently teach online, Blackboard will allow you to temporarily take your teaching or learning online. Please contact the Distance Education Department if you require any assistance. Phone and voicemail All remote workers should use a personal cell, landline, or College issued cell phone for work related calls. Forward your VoIP phone: You can forward your SCTC VoIP extension to your personal land line or cell phone. Press the CFWDALL button and 9 and your 10 digit number. To cancel forwarding, press the CFWDALL button. Check Voicemail Remotely: If you use a VoIP landline, you can access voicemail from an external phone by dialing your 10-digit office number. When you hear your voicemail greeting, press *. When prompted for your ID, enter your four-digit extension followed by #. Then enter your PIN followed by #. Follow the other prompts to play your messages. Check Voicemail via Email: All voicemails are sent to your email inbox as an attachment. You can check your email via Office 365 and listen to your email. Links and resources Below are links for web sites that you may need to access while working remotely. Links Office 365: http://portal.sctech.edu Banner Web: http://banner.sctech.edu Banner INB: http://inb.sctech.edu College Web Site: https://www.sctech.edu TigerNet: https://tigernet.sctech.edu News Across the Crescent: https://www.sctech.edu/myportal Blackboard: https://sctech.blackboard.com HelpDesk: https://helpdesk.sctech.edu WebEx Meetings: https://sctech.webex.com WebEx TEAMS: https://teams.webex.com KMS: https://kms.tcsg.edu TEAMS: https://teams.tcsg.edu TCSG: https://tcsg.edu Team Georgia: http://team.georgia.gov SciQuest Shopping Cart Resources Office 365 Resources Office 365 Quick Start Guides WebEx Resources How to Join a WebEx Meeting Cisco WebEx Meetings Video Tutorials Cisco WebEx TEAMS Quick Start Guide Cisco WebEx Meeting Training Video Other Resources Cisco Jabber Quick Start Guide GVTC Guide to Academic Continuity Quick Links Banner 9 Training SchoolCast Office 365 Portal Microsoft Accessibility Features Search HelpDesk FAQ Keep IT Simple ( Search FAQ ) FAQ - Most popular articles How to Set Your Homepage to "News Across the Crescent" Host a Meeting in Your WebEx Personal Room Email Signature Office 365 Outlook Web How do I change my password. How to Check Your Voicemail Keep IT Simple ( Search FAQ ) FAQ - Most Recent Articles ADA Outlook How to Set Your Homepage to "News Across the Crescent" Host a Meeting in Your WebEx Personal Room How do I change my password. How to take a screen shot × How to Contact the IT HelpDesk Hours of Operation: The IT Helpdesk is available Monday - Thursday from 7:30am - 6:00pm Request Support: During Normal Operations, please submit a HelpDesk Ticket. After Hours Support or Critical Problems/Questions: Critical problems/questions that require immediate assistance should be reported via phone. Please Contact Michael Shiver at 678-603-0771 or Niki Copeland at 678-603-8750 Non-Critical problems/questions should be reported witha helpdesk ticket. Close × Technology Services Accounts - Banner Usernames Accounts ...